Refund policy
Returns & Refunds
We want you to love your purchase from The Thrifty Mountaineer. If something isn't quite right, we're happy to help. We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags attached, in its original packaging, and accompanied by your receipt or proof of purchase.
To start a return, please contact us at thethriftymountaineer@gmail.com. Once your return request has been approved, we'll provide return instructions and the correct return shipping address. Please do not send items back without contacting us first, as unauthorized returns cannot be accepted.
If you have any questions about a return, we're always happy to help.
Damaged or Incorrect Orders
Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong product, contact us immediately at thethriftymountaineer@gmail.com so we can make it right as quickly as possible.
Non-Returnable Items
Some products cannot be returned, including:
- Food, snacks, and other perishable items
- Personalized or custom-made products, including print-on-demand apparel
- Personal care products
- Gift cards
- Clearance or sale items
- Hazardous materials, flammable liquids, or gases
If you have questions about whether your item is eligible for return, please contact us before purchasing.
Exchanges
The fastest way to exchange an item is to return the original item once your return has been approved. After your return is accepted, simply place a new order for the item you'd like instead.
European Union Customers
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason and without justification. Returned items must be in the same condition in which they were received—unused, with tags attached, in the original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at thethriftymountaineer@gmail.com.